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Menshen

Services · IT Operations

Menshen
runs your IT

For companies that want to focus on their business, not on managing IT: Outsourced IT at a fixed monthly fee. For organisations with a mature IT function: an a-la-carte Managed Services catalogue with contractual SLAs.

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Two modes

How would you prefer to buy IT?

There's no single right model: there's a right model for each internal structure. Both modes share the same team, the same stack, and the same operational playbook. What changes is how it's contracted.

For companies focused on the business

Outsourced IT

Menshen becomes your IT department. A fixed monthly fee covers everything inside scope: unlimited helpdesk, monitoring, security baseline, Microsoft 365, backup and DR, and a quarterly strategic review.

  • 20-250 users
  • Fixed monthly fee
  • Modes: full outsourcing or co-managed
Model details

For organisations with their own IT team

Managed Services

An a-la-carte catalogue of operational services (backup, M365, cybersecurity, endpoint, email, patch, network), contracted independently with their own contractual SLAs (Standard, Enhanced or Premium). Your in-house team retains strategy, architecture, and custody of critical systems.

  • Banking, oil & gas, government, telecoms
  • Per-service contractual SLA
  • Standard / Enhanced / Premium
Service catalogue

Outsourced IT

When IT has to work, not be managed

Most companies in Angola hire an in-house technician, an on-demand subcontractor, or buy an hour pack. Each model works in some situations and fails in others. Fixed-fee outsourcing solves a different structural problem: aligning the provider's financial incentive with the prevention of incidents.

What's included

  • Single service desk with no hour cap inside scope
  • Proactive monitoring of servers, endpoints, network and Microsoft 365
  • Maintained security baseline (MFA, endpoint protection, patch management, M365 hardening)
  • Microsoft 365 administration: users, licences, mailboxes, SharePoint, Teams, licence optimisation
  • Microsoft 365 backup via Menshen BaaS, plus on-premises server backup where applicable
  • Quarterly strategic review: what happened, what was prevented, what to change next

Two engagement modes

  • Full outsourcing

    For companies without a dedicated in-house IT team. Menshen becomes your IT department. Single point of accountability.

  • Co-managed

    For companies with 1-5 in-house technicians. Menshen runs the operational backbone (M365 administration, security baseline, monitoring, backup, DR) and provides specialist depth. Your in-house team retains what only it can do: physical on-site presence, and custody of industry-specific or custom systems.

Pricing model

Fixed monthly fee

Based on number of users, devices, servers and sites. No hour cap inside scope. The terms are set out in the proposal.

Managed Services

A-la-carte catalogue for mature IT teams

For organisations with mature in-house IT, each managed service is contracted independently, with its own contractual SLA and operational report. Mix and match by need.

Managed Backup - Microsoft 365

Daily backup of Exchange Online, SharePoint, OneDrive, Teams and Groups. Granular restore. Unlimited retention (Backup Only) or compliance-grade (Backup + Archiving). Storage in AWS Germany (EU residency).

Managed Backup - general workloads

Backup-as-a-Service for physical and virtual servers (VMware, Hyper-V), file servers, applications and databases. 3-2-1 architecture.

Managed Microsoft 365

Day-to-day tenant administration: user lifecycle, licence optimisation, security baseline (MFA, conditional access, defender policies), Teams and SharePoint governance, and a monthly posture report on our assessment pipeline. Co-managed (alongside your team) or fully managed.

Managed Endpoint Security (Kaspersky)

Deployment, configuration and ongoing management of Kaspersky Endpoint Security, sized to your organisation's endpoint count, with a contractual SLA.

Managed Email Security

Secure email signatures (CodeTwo), anti-phishing posture (Defender for Office 365 baseline), DMARC / SPF / DKIM monitoring and remediation.

Managed Patch Management

OS patch management for Windows servers, Windows endpoints and supported Linux distributions. Test windows, maintenance-window coordination, compliance reporting.

Managed Network

SD-WAN, branch connectivity, network monitoring, firewall policy management and performance reporting. Accessed via the ecosystem (FirstNet).

Want to start lighter? Microsoft 365 Posture Monitoring is the lightest first step, read-only: it watches posture every month and can grow into fully managed Microsoft 365 when your organisation decides.

SLA tiers

Tier Coverage
Standard Business hours
Enhanced Extended hours
Premium 24/7/365

Response times per priority (P1 to P3) are contracted per tier and per service, and set out in the proposal. Pricing follows a per-service model (per endpoint, per tenant, per TB, per mailbox, etc.).

Why Menshen

Operators, not consultants

  • 24 years in Angola

    In continuous operation since 2002. In a managed service, the stability of the provider matters as much as the technology.

  • Angola's oldest Microsoft partner

    10 Microsoft Partner of the Year awards. Solutions Partner - Modern Work, with Legacy Gold partner status.

  • A portfolio that spans SMB to bank

    Procondo has been a Managed Services client since 2017. TAAG migrated its email with the same team. Banks and the public sector share the same operational playbook.

  • Local team, local accountability

    Your service manager is in Luanda, not in a different time zone. Continuity through power cuts, connectivity dips and everyday operational disruption.

FAQ

Frequently asked questions

  • What's the difference between the two modes?
    Outsourced IT (SMB) is an integrated bundle with a fixed monthly fee: Menshen becomes your IT department (or works alongside your in-house team in co-managed mode). Managed Services (Enterprise) is an a-la-carte catalogue: your in-house team retains strategy and architecture and contracts specific services with contractual SLAs (Standard, Enhanced or Premium).
  • Do you guarantee zero incidents?
    No, and be wary of anyone who promises that. No IT model eliminates risk; this model is structured to minimise it, with a rigorous security baseline, continuous monitoring, much lower probability of the most damaging events, and predictable recovery when something does get through. The difference between models isn't "zero risk" vs "some risk": it's "risk actively worked by a team with playbooks" vs "waiting for the next incident".
  • What's in scope and what's out?
    In Outsourced IT, the monthly fee covers everything in "What's Included" (no hour cap inside scope), including standard post-incident recovery. Out of scope (quoted separately): new projects (M365 tenant migration, new VPN, new server), scope expansions, hardware purchases, and new software licences. In Managed Services Enterprise, each service has its own documented scope.
  • How do we get started?
    An assessment of your current environment, with no commitment. We visit, audit the environment, document what exists and identify risks. Then a proposal with a fixed fee and a defined scope. Next comes an onboarding period in which Menshen takes ownership, normalises configurations, closes critical security gaps, sets up monitoring, and documents everything. From there, ongoing operation: monthly reports, quarterly review.
  • Is this the right model for our profile?
    Outsourced IT fits companies with roughly 20-250 users. A-la-carte Managed Services fits organisations with a mature in-house IT function: banks, oil & gas, public sector, telecoms, large industrial groups. If you're on the boundary (a more sophisticated SMB, or an organisation in transition), we talk it through to identify the right combination.

Next step

Assessment of the current environment, no commitment

We visit, audit the environment, identify risks and propose a model (outsourced IT or managed services).

Request an assessment